FAQ

When can I expect my sex doll to arrive?

All our female and male sex dolls typically take between 7-14 days. They can arrive earlier or later depending on what you would like customized on the sex doll. We will update you of any changes. If there are any issues that might stop your doll from reaching its location, we will immediately notify you.

Why am I unable to find your e-mail with my order and tracking number?

It will typically take us between 2-5 business days to have your doll requirements accepted by the manufacturer. After all the doll information is received and your payment has been processed, you will receive a confirmation e-mail soon after. If you do not receive an e-mail within 2-5 business days, please get in contact with us and we will contact the manufacturer immediately. Make sure that you check all your mailboxes because our e-mail could be stored somewhere other than your primary inbox.

Is there a form of payment that is not accepted?

Unfortunately, we do not accept Apple Pay, Pay by Amazon or personal checks. We apologize for the inconvenience.

What forms of payments are accepted?

We currently accept payments through credit/debit cards, PayPal, PayPal Credit. The bank cards we accept are Visa, Mastercard, Discover, American Express.

What material are your sex dolls made of?

All our adult dolls are made with the finest TPE and silicone material that you will find on the market. Most of our adult sex dolls are made from either TPE, platinum silicone or silicone to give the user the best experience possible. Most of our realistic dolls are made of TPE material but, a small number of our adult sex dolls are made from silicone and platinum silicone as well. If you are trying to find what material the sex doll you have chosen is made of, check the product description or send us an e-mail.

Is the doll clothing in the picture included with my order?

No, unfortunately the clothes that the dolls are wearing are not included with the purchase. Fortunately, we offer a wide variety of different clothing options that can be added to your order. Some of our dolls even come with free lingerie. Contact us if you have any questions about our sex doll clothing options.

How long will my sex doll last before I need to buy another one?

Typically, our sex dolls last anywhere between 2-10 years. There are many factors that go into the life duration of your doll. If you use your adult sex doll more than once a day, you might decrease the TPE/silicone material which, could result in increased wear and tear. You can purchase TPE/silicone glue to repair any small cosmetics damage on your doll to make them last longer. Some of our dolls come with a limited warranty which, can completely replace your life-like doll for free, but we ask that you contact us to make sure that the doll you have chosen is eligible for the limited warranty first.

Are there any health risks I should be concerned about?

All our sex dolls are made of hypoallergenic silicone and TPE. If you happen to experience any swelling or health issue, stop using the doll immediately and contact us.

How flexible and mobile are your dolls?

Most of our dolls have an option of standing or not standing. These features allow the adult doll to be placed in more sex positions. If you do not choose the standing option, the doll will not be able to stand by itself. Please note: Not all of our sex dolls carry this customized feature.

How durable are your sex dolls?

Our sex dolls are extremely durable but, dolls with TPE material can be torn if squeezed to hard or cut. You can purchase TPE/silicone glue to increase the durability of your sex doll. Some of our adult dolls have a 1-year guarantee in case of body damage. Not all of our sex dolls carry this warranty so, please contact us if you have any questions or concerns.

Can I fully customize any sex doll I want and are there any restrictions?

Yes, you can fully customize most features of any sex doll you would like but, some of these changes are free and other more specific requests will cost extra. If you are trying to customize the face of the doll, that will cost more than if you are just trying to change the nail color or eye color. There are only two restrictions that we do not allow in fully customizing a sex doll.

1. We cannot make an adult doll completely identical to a celebrity, due to U.S. infringement laws.

2. We cannot and will not customize a sex doll to look like a child.

*Contact us if you have any more customized doll questions. *

Is vaginal, oral and anal sex available on all doll products?

Yes, our female adult dolls are available for vaginal, oral and anal sex. Our male dolls come with a dildo and only have the anus available. A limited number of our male dolls have the mouth available for use. Not all male dolls are capable of this feature. You can view the product description for each dolls capability or contact us at info@customizedsexdoll.com for more information.

Do I need to lubricate the inside of my doll before using it?

Yes, we suggest for maximum pleasure to lubricate your sex doll before every use. TPE sex dolls can either be lubricated with water-based lubricants or silicone-based lubricants. NOTE: Only use water-based lubricants on silicone sex dolls. Silicone-based lubricants can build up in silicone dolls which could make it harder to clean.

Is there a maximum weight limit for people wishing to use a sex doll?

Yes, the suggested maximum weight limit for our sex dolls are 400 lbs.

How should I store my sex doll?

We suggest keeping the box the doll was shipped in and storing them in there. You can also purchase doll hangers so, that your sex doll can hang up after you are done.

How do I clean my sex doll after using it?

Make sure to clean your sex doll with a towel/cloth and a mild antimicrobial soap after each use. If you go an extended period of time before cleaning your sex doll, you could face mold accumulation. It is very important to thoroughly clean your doll with the recommended materials after each usage.

Are there any types of clothing that are not recommended?

We suggest that all our sex dolls be fitted with loose fitting clothes. If you wish to clothe your doll with tight fitting clothes, we recommend that you put a panty hose or soft lining over the dolls skin. You could face blemishes or minor skin damage to your doll if you place clothing on them that is too tight. Be careful of tear damage when placing clothes over the dolls skin.

Are all doll body sizes and dimensions true to size?

Yes, Body size and "cm" dimensions are true to size or as close to size per information we receive from the manufacture.

How is the body length determined?

The cm dimensions of the doll are calculated by converting cm to feet and inches. The total height listed includes the length of the body, neck, head, and hair.

Why are my doll’s dimensions shorter than the description?

The dolls body length (alone) may be shorter than the description because the dimensions listed include body length, neck, head, and hair. Based on customization features, the body from feet to shoulders may vary.

Can I apply make-up on my dolls skin?

Yes, if you wish to apply make-up on your doll, we suggest using only natural products. The doll material is sensitive and can be damaged if certain cosmetics are applied. A few cosmetic products that we deem acceptable are: liquid eyeliners, powered cosmetics, eyebrow pencils and lipsticks. Only use mild detergents when taking off the make-up. It can damage the skin of your doll if you use an oily-based cosmetic remover.

Can I buy an extra head for my sex doll?

Yes, we offer a variety of different head options that you can add to your purchase order. Some head options are not available for certain doll body frames. Please send us an e-mail if you would like to add an extra head to your purchase order.

Do I have to pay a custom fee for my doll to be delivered?

No, all our sex dolls have already allocated the custom fee on the final price of the doll. If there happens to be a problem or issue with customs, we will immediately notify you. Make sure to check your e-mail at least once a day for updates on your order.

Will Customized Sex Doll show up on my bank statement after I have purchased a doll?

No, we understand that our customers value their privacy. That is why we have ensured that your purchase does not display our company name. Your doll purchase will show up as PayPal or PayPal by Braintree under your bank statement. When you buy from us, you get discretion you deserve.

Will my adult doll be delivered with discretion?

Yes, our sex dolls are delivered with the utmost discretion. Our Chinese manufacturers use a standard brown or blue box without explicit labeling. When your doll arrives, only you will be able to know what is inside.

Do you repair damaged sex dolls?

Unfortunately, we do not repair any damaged products. If your sex doll is delivered damaged then, contact us immediately and we will have another one sent from our manufacturer. To be eligible for a replacement doll, the sex doll must not be used at all. To maintain and care for your doll, we recommend buying TPE/silicone glue.

Can I cancel my order after it has already been placed?

To be eligible for a full cancelation and refund of your order, you must contact us within 24 hours after submitting your order. You can contact us at info@customizedsexdoll.com. If you do not contact us within 24 hours after submitting your order, you will not be eligible for a refund.

Can I pay off my sex doll on an incremental monthly plan?

Yes, through PayPal you can apply through their banking system to determine if you are eligible or not for PayPal credit. NOTE: We do not determine who is eligible. Also, if you choose to pay for your doll in this form, you are choosing to make your payments to PayPal and not Customized Sex Doll.

If I choose to pay through PayPal Credit, do I receive my sex doll after my order is processed?

Yes, after your payment is processed through PayPal Credit, we will begin your order. We will send you e-mail updates on the progress of your purchase order.

Do you offer any military discounts for active-duty servicemen or veterans?

Yes, we offer a 5% discount on every sex doll to active duty servicemen and veterans. If you wish to receive a military discount, please send us an e-mail.

Is it expensive to ship a sex doll to my location?

No, we value our customers and to say thank you for the business that you provide Customized Sex Doll, we offer all United States addresses free shipping. For all other locations, please send us an e-mail to inquiry about the different shipping costs.

*FOR ALL OTHER QUESTIONS AND INQUIRES, PLEASE CONTACT US AT info@customizedsexdoll.com AND WE WILL REPLY TO YOU WITHIN 24 HOURS. THANKS AGAIN FOR SHOPPING WITH CUSTOMIZED SEX DOLL!